Heartsong Clothing

How do I place an order with Heartsong?

Shopping online - available 24 hrs/day, 7 days/wk - Simply browse the pages of our shop http://www.heartsong.com.au by clicking on the items that interest you. Once you are ready to order, just click on the shopping cart symbol to add the product to your shopping list. Items can be added or deleted as desired once you are happy with your order simply click on checkout and you will be taken to the Payment Options screen to finalise your order. We currently accept Visa, Mastercard or Paypal as payment.

Phone/fax orders - You may also choose to order over the phone. Simply call us on +61 2 9999 0010 (8:30am - 5:30pm Monday to Friday) or fax your order to us (including name, order details, contact details, payment details) on +61 2 9999 0075. If there is no reply please leave a message and we will call you back as soon as possible. Please have your selection and credit card details ready and we will happily process your order for you.

Is the price inclusive of GST?
All prices and payments are in Australian dollars - and include a Goods and Services Tax (GST). All prices advertised are inclusive of all taxes applicable to the respective countries that the product is being delivered in. This is a broad based tax on consumption, which applies to the supply of most goods and services.

How big are your clothing sizes?

Heartsong products are generously sized, and so kids will get more wear out of our clothing.

Examples:

(1) A size 0-3M onesie or coverall will be likely to fit a very large newborn baby or an average-sized 3-month old.

(2) A size 12-18M T-shirt will be likely to fit a large 12-month old, a medium 18-month old, or even a small-sized 2-yr old. Our T-shirts do fit better on children with broader shoulders. A singlet worn underneath can aid to improve the fit for narrower shoulders.

When will my order be delivered?

Once payment has been received we aim to process orders within 3 working days to ensure that orders are with customers within 10 working days. If for any reason a product is out of stock, we will contact you to inform you of when it should arrive to enable us to complete your order, you will also be given the option to substitute with an item of equal or greater value or to cancel your order. For multiple orders, if the delay will be significant, we will offer separate shipping for in-stock items.

What if I'm not happy with the product or it is faulty?

At Heartsong we want you to be happy with your purchase. If for some reason you are not satisfied - please contact us at info@heartsong.com.au and we will happily arrange an exchange or refund in accordance with our Refunds & Exchange Policies.

Why Organic Cotton?

1. Better for humans

• The US President’s Cancer Panel have recently reported that (non-organic) farmers, workers and their families have a much higher rate of cancer than the rest of the population. In addition, children living near those communities have a significantly higher rate of leukeamia.

• Only about 400 of the 80,000 chemicals used on US crops have been tested and found to be safe for humans. The EPA (USA) considers the majority of the top pesticides used on cotton as “likely” or “known” human carcinogens.

• Skin is the largest absorptive human organ, and baby’s skin is 5 times thinner than adults. Think about what we put on our skin. What are all those chemicals doing to our & our children’s health?

• Choose organic to reduce your and your children’s exposure to harmfulchemicals and toxins. Don’t take the risk!

2. Better for the environment

• More pesticides are used on cotton than any other crop around the world. Pesticides harm soil organisms, freshwater ecosystems, fish, migratory species: insects, birds and mammals.

• It only takes 5-6 years for a pest to develop a tolerance to a pesticide. Therefore, stronger (and potentially more harmful) chemicals are continually being developed.

• In contrast, organic cotton farming rejects the use of chemical pesticides and synthetic fertilisers.

3. Better quality fabric

• Organic cotton is super-soft & gentle on baby’s sensitive skin.

• Organic clothing is easy to care for and withstands more “wear and tear”.

• Organic cotton fabrics are more absorbent of excess moisture.

Heartsong products are certified organic to the highest standard by Control Union. In addition, Heartsong products are ethically made in a sweatshop-free conditions that comply with International Labor Organization (ILO) standards.

So, choose Heartsong – you’ll FEEL the difference and MAKE a difference!

Why Bamboo?

• Bamboo is the fastest-growing plant in the world. It can be grown organically without pesticides and with minimal water. It’s highly sustainable and renewable.

• The viscose from bamboo fabric is super-absorbent of excess moisture.

• It has insulating properties (similar to silk and wool), yet is very light to wear.

• It's widely regarded to have hypo-allergenic properties and is a popular fabric for eczema sufferers, as it's gentle and comfortable for those with sensitive skin conditions.

• Heartsong’s viscose from bamboo clothing is incredibly super-soft – you have to feel it to believe it!